1+ Leading Medical Clinics for Spine Care/Surgery in Poland

DO NOT USE THE KCM CLINIC JELANIA GORA my surgery 09/25 I like so many UK and North American patients I met whilst at KCM Jelena Gora suffered terribly both pre and post operation. My journey:- I was in a desperate state following issues with my spine ( L4/L5/S1 I chose this clinic based on price. I was advised by the UK NHS that a PLIF ( Posterior Lumbar Interbody Fusion ) was needed , however after signing on the dotted line and paying my deposit. However one week before I flew to Poland I had a call to say the surgeon had revisited my MRI and said they now wanted to do a DIAM ( Dynamic Stabilisation ) . I was nervous and asked to speak to the surgeon, I spoke to a person who was told was the Spinal Surgeon Coordinator, who talked confidently and that the DIAM was for me, more up to date, less invasive, however I still had the option on my arrival in Poland once the new MRI was studied. On my arrival at the clinic, TuesdayI was sent to various depot for pre op tests, bizarrely, I had to wait at least 2 hours at each dept sat in lonely corridors, with no one checking my welfare, no apologies for the long waits, I was nil by mouth from 10pm the night before, this went on from 7am until 4.30 pm. There was not even WIFI reception to pass any boredom. The whole place was just chaos behind the scenes, no timelines/diaries to follow I was asked to return the following day, despite on time I had to wait another two hours for the surgeon to confirm I was fit and able for the surgery on Thursday. However, on leaving I was told my surgery was to be cancelled until Friday afternoon due to an overspill on Wednesday. I then received a call at 8pm Thursday in my hotel to say can I immediately come to the hospital as I was now to be operated at 9am Friday. More unorganisation when I thought it could not get worse. Friday I was operated on at about 1pm. I came around about 4pm and asked for some food as NIL by mouth. From the previous night, I was brought a pot of yogurt only, on asking for something more substantial I was told there was nothing as the canteen had not prepared anything as they were not aware I was in the place. I ended up ordering a KFC via UBEREATS strained by a non English speaking night nurse. Saturday at 7am I was told I had to leave the hospital at 9am via a taxi and to collect my own pain killers from the chemist myself. I queried the discharge as I had not had surgery no more 12 hours previously, only to be told I had no option as I was the only one in the hospital and it closed at midday Saturday. At that stage I had only walked 4 steps to the bathroom , literally kicked out of the hospital after major spinal surgery, again just more unorganised chaos. On my return to the UK, I had improvements for about 2 months and then started deteriorating quickly. I endeavoured to liaise with surgeon physio, I had Video calls set up but no one from the Polish side turned up. This happened approximately 20 times, just bizarre. My international coordinator was just embarrassed and helpless. So much so I was asked to put a letter of complaint, which I did on 26/10, to this day 02/26 I still have not had a response. There only response was asking me to fly back out to Poland at my own expense for flights/hotels/ new MRI scans and further surgery if required following my failed one. Any normal business would endeavour to put any wrongs right, but not KCM. I have chased up fortnightly since the day I sent only to be told excuses such holidays, a higher senior is dealing with it, the weather were all causing issues, now 5 months later nobody responds and emails/calls/WhatApp messages just get ignored. 5 months later should be sufficient just for some answers. I have done everything that has been asked of me but I’ve realised from other feedbacks, they just take your money and if problems occur they just bury their heads and ignore you with absolutely no care for your well being whatsoever. It’s just so disappointing after being so upbeat on my spine issues being resolved. The company is just a money making racket and should be struck off any medical agencies. I hope this helps anyone and that nobody goes through what I have been best pre and post operation."

Excellent! I can't wait for my turn. treatment.

Great hospital, good cordination. I came from England to have an operation here and they had a great guy doing the hospitals English translation. He accompanied me to every analysis and my operation. The staff team on the 7th floor are to be congratulated for their work, they are good at what they do and you can tell they enjoy their line of work, it’s a pleasure to be nursed by them, thanks for such a easy transition

Hello, we came from Koru hospital Mardin, we were hospitalized on the 7th floor. The nurses on the 7th floor were friendly, caring and professional in their work, which made us very comfortable. Thank you to Koru family. Thank you Nilufer Hanimada for visiting us.

Very slow to respond

I attended here for Hair Transplants. My liaison contact was Burak Yildirim, international manager for the hospital. He was outstanding and so professional. Everything was arranged perfectly and communication was quick and comprehensive. On day of procedure, I was impressed with the hospital and all staff. I would have no hesitation to recommend Academic Hospital.

Great location. The staff is professional. The employees are very attentive.

Biggest THANK YOU for the care, attention and high quality of service. Special thanks to the reception staff for valuable advice and very pleasant company. Thanks to the doctors for detailed consultations and ensuring the highest level of treatment. Thanks to the wonderful 4th floor team for their care and endless care before and after the operation. Highest recommendations!!!

Excellent massage, very friendly and professional staff. All praise

I have read through some of the other reviews here and I feel as though the people who write somewhat negative reviews are being very ungrateful. Thee fact is, they are looking at the outer shell and not looking to the contents within. Best Hospital I have ever visited, bar none. The staff treats you like family. I have never experienced such kindness, honesty, and openness from the cleaning ladies, through the Nursing Staff, to the Doctors. I stayed for a week and a half on the third floor. If it were possible, I would give the third floor staff seven stars... five isn"t enough. Here you can get an appointment immediately. The doctor does his tests and openly discusses with you your options. The operation went as smooth as can be expected. Prices are more than fair.

Honestly, I compared Emse who was very biased at first, but on the recommendation of a friend I took my husband there for treatment. There is a huge difference between Emse and Emse from reality, especially our doctor Emre Günbey. Thank you for your great interest.

Prompt response!

I had a herniated disc surgery. Thank you, a true professional who loves his job.

Never answered

I was at Istanbul Caglayan Florance Hospital on 17th September. Big disappointment in every way. From beginning to end. The check up Dr Aysan Taghiyeve was only listened my heart beat and than suggested me to do more tests and absolutely nothing else. No other conversation. She was not interested to heal me or help me with my health problems at all. I can easily get better quality doctors in Public Hospital (for free!) She has no smile or either zero empathy on her attitude. I kindly ask to switch my doctor and then I got better Dr. He was more informative and helpful straight away. Because of the long waiting time between two doctors I had breakfast after all my blood works. Had breakfast but now my second dr was ask to do more other test but bcs I had breakfast I couldn’t. Unfortunately I disappointed again. After all they told me my test results will be ready later during the day. No body call me to inform me about my results. Call the customer service at least 5 or 6 times told check up department not picking up. Left my phone number still no response. Never ever go to this hospital again and I never suggest to anyone. Running very unprofessionally.